Term & Conditions
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Shipping & Returns
I aim to dispatch stock items within 24/48 hrs.
Made to order items take longer due to the time involved in production, please allow up to 2/3 weeks for dispatch. I will keep you informed of progress and likely delivery date.
I am currently shipping to UK only, however, please contact me for shipping costs for Europe/Worldwide.
I have made each item with love so I will take the utmost care that your purchase arrives safely with you. It will be wrapped and packaged securely.
Wherever possible I will use recycled packaging materials. A lot of my supplies come with cardboard and bubble wrap which I reuse. Every little helps when it comes to saving on waste materials.
In the case that your item arrives broken, I will refund your item. Please send me a photo and return it in its original packaging within 14 days.
If you are not completely satisfied with your purchase I will send you a refund.
It must be returned to me within 30 days. Buyers are responsible for the return shipping costs. The item must be returned in its original condition and in its original packaging.
Customised, personalised or made to order items are non returnable and non refundable.